Customer Service Jobs in Karachi December 2021

Customer Service Jobs in Karachi Details:

Job Position:	Customer Experience Manager
Qualification:	Bachelors in Marketing / Communication / Advertising / Business Management or Relevant
Location:	Karachi
Experience:	2 – 5 years
Send Resume at:	*[email protected]*
Subject Line of Email:	Customer Experience Manager
Last Date:	10th December, 2021

Tracking customer experiences across online and offline channels, devices, and touchpoints.
Collaborating with other departments to enhance customer services and brand awareness
Analyzing customer feedback on new products and services, as well as preparing reports
Refine and implement standards/procedures for ensuring optimal customer experience
Conduct studies and research to discover new techniques necessary for improving customer experience
Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service
Organize training programs for customer experience representatives in order to update their job knowledge and enhance their skills
Conduct periodic industry/competitors analysis and provide insights

Analytical skills to be able to provide numerical insights
Polished Communication Skills; be well versed in effectively interacting with clients to identify and process their requirement
Extensive experience in gathering and interpreting customer experience information
Solid knowledge of online customer engagement platforms and channels